Refund Policy

Cancellations You may cancel your order within the first 24 hours of placement. Please note that a $5.00 restocking fee will be applied to all canceled orders.

Returns & Refunds for Used Items Strict safety and hygiene standards are vital to our brand. Therefore, the following products cannot be returned once opened or used:

• Cosmetics

• Consumable products

• Personal care & beauty products

• Creams, serums, and oils

• Foot & nail care products

• Shampoos & conditioners

• Grooming & bath accessories

• Oral hygiene products

• Fragrances

• Jewelry (including earrings and bracelets)

• Intimate products

Please note that we do not offer refunds or accept returns for a change of mind. Additionally, as individual results can vary significantly due to variables such as diet, lifestyle, genetics, and pre-existing health conditions, we do not offer a generalized satisfaction guarantee.

Returns for Unused Products To be eligible for a return, your item must be strictly unused, in the same condition that you received it, and in its original packaging. You may return eligible items within 30 days of the purchase date.

Customers are responsible for paying all shipping costs associated with returning an item. Important: Please do not send your purchase back to the manufacturer. You must contact our support team at support@cavolyra.com first to receive authorization and return instructions.

Damages and Issues We take the quality of our products very seriously. If your order arrives damaged, defective, or if you receive the wrong item, please contact our Customer Service Team immediately at support@cavolyra.com.

Please include your order number and clear photographs of the damaged product and packaging so that we can promptly evaluate the issue and make it right for you.